Shipping Policy

Order Processing
Order Confirmation: Once your order is placed, you’ll receive a confirmation email. Please double-check the details. If anything is incorrect, contact us immediately at info@bourbonbrothersaustralia.com.

Processing Time: Orders are generally processed within 3–5 business days. During peak seasons or promotional periods, processing may take up to 7 business days.

Shipping Methods & Rates
We deliver exclusively through Australia Post.

• Standard Shipping: Arrives within 5–10 business days. Shipping costs are calculated based on your order size and location.

• Express Shipping: Arrives within 2–5 business days. Additional charges apply for this service.

Shipping Destinations
Domestic: We ship Australia-wide using Australia Post.
Note: Due to liquor laws, we are unable to ship to PO Boxes or parcel lockers.
International: At this time, we do not offer international shipping.

Shipping Restrictions

• Age Verification: You must be 18 years or older to purchase alcohol. A valid photo ID and signature will be required upon delivery.

• Regional Limitations: Certain states or territories may restrict the delivery of alcohol. Please ensure your local regulations allow alcohol deliveries before placing an order.

Shipping Delays
While we strive for prompt delivery, factors like extreme weather, carrier issues, or public holidays may cause unexpected delays. We’ll keep you updated on any disruptions that could affect your shipment.

Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow the delivery status on Australia Post’s website.

Damaged or Lost Shipments

• Damaged Items: If your order arrives damaged, please email info@bourbonbrothersaustralia.com within 48 hours. Include your order number and clear photos of the damage so we can arrange a replacement or refund.

• Lost Packages: If your tracking shows “delivered” but you haven’t received your parcel, contact us within 48 hours so we can investigate and coordinate with Australia Post.

Returns
For full details, please refer to our [Return Policy].

Need Help?
If you have any questions or require assistance, our customer service team is here to help:

📧 Email: info@bourbonbrothersaustralia.com
🕘 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)